RETURNS & REFUNDS

RETURNS & REFUNDS POLICY

Important Information

All communications regarding returns, exchanges, refunds, cancellations, or damaged products must include:

  • Order number
  • Full name
  • Phone number
  • Email address

The information provided must match the information associated with the order.

Returns

Although we believe our products are amazing, we understand that personal preferences may vary. For products that are eligible for return, customers have up to seven days from the delivery date to submit a return request.

Approved returns will receive a refund minus a 10% restocking fee.

To qualify for a return and refund:

  • The return request must be submitted within seven days of delivery.
  • The item must be unworn, unwashed, unused, and in its original condition.
  • The item must be returned in its original packaging or box.
  • All original tags must remain attached.
  • The item must be free of makeup, deodorant, sunscreen, perfume, stains, odors, or other signs of use.
  • The return package must be postmarked within five days after the return request is approved.
  • The packing slip must be included inside the return package.

Once the returned item is received and inspected, the approved refund will be processed.

Print-on-Demand Products

Print-on-demand products are produced specifically for each customer after the order is placed. These products are not kept in stock, and production expenses begin shortly after the purchase is completed.

Because print-on-demand products are made specifically for your order, all print-on-demand sales are final.

Print-on-demand products cannot be returned, refunded, or exchanged because of:

  • Incorrect size selection
  • Incorrect color selection
  • Change of mind
  • Personal preference
  • Delivery time
  • The customer no longer needing or wanting the product
  • Any other reason unrelated to a manufacturing defect or an error made by us

Customers are responsible for carefully reviewing the product description, size chart, color, design, and order information before completing the purchase.

A print-on-demand product may only qualify for assistance if it arrives damaged, has a verified manufacturing defect, or is different from the product ordered. The issue must be reported within five days of delivery, and clear photos must be provided.

Print-on-Demand Cancellation Policy

Customers have up to 24 hours after placing a print-on-demand order to request a cancellation.

Cancellation requests submitted within the first 24 hours may be approved if production has not already started.

If a customer requests cancellation more than 24 hours after the order was placed, a 50% cancellation fee will apply. The remaining 50% will be refunded to the original payment method.

The cancellation fee covers production, materials, labor, printing, preparation, and other expenses already associated with the custom-made product.

Once the print-on-demand product has been completed or shipped, the order can no longer be canceled.

Print-on-demand products may take up to approximately 20 days to be delivered after purchase. The estimated production or delivery time is not considered a valid reason for a cancellation, return, or full refund.

Size or Color Exchanges

For eligible, non-print-on-demand products such as T-shirts, hoodies, backpacks, phone cases, bags, shorts, or similar items, customers may request an exchange if they selected the wrong size or color.

Exchanges are subject to product availability and approval.

Please note:

  • Print-on-demand products are not eligible for size or color exchanges.
  • Customers are responsible for the cost of returning an eligible product.
  • Customers are also responsible for the shipping cost of the replacement product.
  • The original product must meet all return-condition requirements.
  • If the requested replacement is unavailable, an eligible refund may be issued instead.

Swimwear and Hygiene-Restricted Products

For health and hygiene reasons, we do not accept returns or exchanges for:

  • One-piece swimsuits
  • Swimsuit bottoms
  • Other intimate or hygiene-sensitive products

These products are final sale, even if they were only tried on.

We cannot resell swimwear or other hygiene-sensitive products after they have been worn or tried on. This policy protects the health and safety of all customers.

A hygiene-restricted product may only qualify for assistance if it arrives damaged, has a verified manufacturing defect, or is different from the product ordered.

Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment, so damaged or incorrect items are rare.

Customers should inspect their order immediately after delivery.

If an item arrives damaged, defective, or incorrect:

  • The issue must be reported within five days of delivery.
  • Clear photos or videos showing the problem must be provided.
  • Photos of the packaging and shipping label may also be required.
  • The product must remain unused, unwashed, and in its original packaging.
  • Shipping-related damage should also be reported to the shipping carrier.

We reserve the right to inspect and verify all reported defects or damages before approving a replacement, store credit, or refund.

Normal variations in print placement, color appearance, screen display, or minor production details are not necessarily considered manufacturing defects.

Return and Exchange Conditions

All eligible products must meet the following requirements:

  • Unworn
  • Unwashed
  • Unused
  • Undamaged
  • Free of stains, odors, perfume, makeup, deodorant, sunscreen, or signs of wear
  • All original tags attached
  • Returned in the original packaging
  • Accompanied by the packing slip
  • Postmarked within the approved return period

Items that do not meet these requirements may be refused and returned to the customer without a refund.

Shipping and Handling

  • Original shipping and handling charges are non-refundable.
  • Customers are responsible for return and exchange shipping expenses.
  • We do not reimburse shipping costs for returns or exchanges.
  • We are not responsible for return packages that are lost, damaged, or delivered to the wrong address.
  • We recommend using a trackable shipping service.
  • In-person returns to our fulfillment center are not accepted.

Processing Time

Returns and exchanges are generally processed within five business days after they are received and inspected.

An email notification will be sent once the return, exchange, cancellation, or refund has been processed.

Refund Processing Time

Once a refund is approved and submitted, it may take approximately three to five business days for the funds to appear in the customer’s account. Processing times may vary depending on the bank or payment provider.

For returned products, the refund will not be issued until the item has arrived at our warehouse and passed inspection.

Refund Method

All refunds are issued only to the original payment method used during checkout.

Refunds cannot be sent to a different card, account, or payment method.